Compliments and Complaints
It’s always good to hear when things are going well and like everyone we love to receive good news about anything you or your child have enjoyed doing at Mead Vale. Please let us know by calling in, sending an email or letter.
Most of the time things work very well and we are able to sort out queries and worries that arise, promptly and helpfully. This is usually done through the class teacher or the office. However, there may be times when parents are not satisfied and wish to make a complaint. If this happens, and you are not satisfied with the response from the class teacher or office personnel, you should follow these steps:
Contact the head teacher, Mrs. Hartland Smith and arrange to come and discuss the problem. Wherever possible, we will respond immediately or where this is not possible we will investigate your complaint and either respond in writing or invite you to a meeting to explain the outcome.
Make a formal written complaint to the head teacher, Mrs Hartland Smith
If you are still not satisfied you should contact the Chair of Governors c/o Mead Vale Community Primary School. You must do this within 4 weeks of your discussion with the Head teacher. The Governing body complaints panel will respond within 10 school days to tell you what arrangements have been made for your complaint to be considered and investigate your complaint within 20 school days. They will then write to you explaining the outcome of the investigation.
If you are not happy with the response, your complaint should be referred to the governors appeal panel. The Governing body complaints appeal panel will respond within 10 school days to tell you what arrangements have been made for your complaint to be considered and investigate your complaint within 20 school days. They will then write to you explaining the outcome of the investigation.
If you are not satisfied with the response you receive from Governors, you may refer your complaint to the Directorate of People and Communities. You should do this by putting your complaint in writing and sending it to The Directorate for People and Communities, North Somerset Council, Town Hall, Walliscote Grove Road, Weston-Super-Mare. BS23 1UJ.
If you would like more information please look at our compliments and complaints policy here.